Ready for New Beginnings? Confident Careers Start Here 

At Laser Clinics Group, our purpose is clear; we help more people feel confident in their own skin - and that starts with helping our people feel confident in their careers. 

Are you an experienced IT professional who thrives in a fast-paced retail environment? Laser Clinics Australia is seeking a hands-on IT Operations Manager to lead our technology operations across 120 + Australian clinics and our Sydney Global Support Office in a 12-month fixed-term contract.

To Help You Feel Confident in Your Own Skin, We Offer:

Rewards That Recognise You: Enjoy heavily discounted treatments and a generous product allowance to spend on our renowned Skinstitut skincare brand – all supporting you to feel the best version of you.

Confidence in Your Wellbeing: Gain access to our Employee Assistance Program (EAP) whenever you need support. Enjoy the flexibility of a hybrid working environment (3 days in the office in North Sydney, 2 days from home) and paid birthday leave!

Confidence in Community: Join a supportive team that celebrates every milestone. Immerse yourself in a vibrant culture where achievements are recognised.

About the Role

As our IT Operations Manager, you’ll be responsible for the full spectrum of IT operational delivery across our clinics, support office, and warehouse and logistics environments. You’ll ensure our Point-of-Sale (POS) systems, network, devices, and SaaS ecosystem operate seamlessly to support day-to-day business continuity and service excellence.

This is a highly visible and impactful role — perfect for a leader who can balance strategy with technical execution, mentor small technical teams, and drive operational excellence.

You will:

• Lead and own the end-to-end delivery of IT operations across retail stores, office, and warehouse environments.
• Manage day-to-day IT support queues and ensure SLAs are consistently met.
• Mentor Level 1–3 support resources and manage external vendors to maintain service quality.
• Oversee the management and optimisation of retail POS systems, ensuring uptime and performance.
• Manage network infrastructure (LAN/WAN, VPNs, Wi-Fi) and store connectivity standards.
• Coordinate installation, configuration, and maintenance of all hardware across locations.
• Implement monitoring, backup, and recovery processes for critical systems.
• Maintain vendor relationships and manage escalations through to resolution.
• Collaborate closely with Retail Operations, Finance, Marketing, and People teams.
• Drive IT governance, access management, and continuous improvement initiatives.
• Represent Australian operational needs in group-level IT forums.

About You

You’re a hands-on leader who loves solving complex problems and improving systems that make a difference every day. You’re calm under pressure, collaborative, and have a genuine passion for operational excellence.

You bring:

• A strong background in Multi Site Retail IT or infrastructure management, including at least 2 years in a leadership role.
• Proven hands-on expertise with retail POS systems and payment integration.
• Experience managing small IT teams and outsourced helpdesk providers.
• Strong knowledge of Microsoft Windows, Active Directory, Office 365, SharePoint, CMS, and remote admin tools.
• Solid understanding of LAN/WAN, firewalls, VPNs, Wi-Fi, and network monitoring.
• Excellent stakeholder management and communication skills.
• A proactive, analytical, and solution-oriented mindset.

Highly desirable:

• Experience in multi-site retail or hospitality organisations.
• Familiarity with Zenoti.com or similar POS platforms.
• Knowledge of Azure AD, PowerShell scripting, or cloud administration.
• Experience implementing ITIL-aligned processes.

 Why choose Laser Clinics? 

We’re the global leader in aesthetic treatments, but what truly sets us apart is our people. Confidence isn’t just what we deliver to our clients, it’s what we build in our teams. Here, you’ll find the support and opportunity to grow your expertise and shape a career you’re proud of. 

Laser Clinics operates nearly 200 locations across Australia, New Zealand, the UK, and Canada. Our unique 50/50 franchise model means we’re invested in every clinic’s success, and in yours. 

When you join Laser Clinics, you join a team built on Passion, Care, and Determination, and a culture where People, Expertise, and the Freedom to be you drive everything we do. 

Ready to build confidence in your career?
Apply now and help shape the future of confidence at Laser Clinics. 

Visit us at laserclinics.com.au 

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