• 133 clinics, across 6 states, recently entering Western Australia and Tasmania
• 2018 we launched into New Zealand, with 10 clinics, opening more this year
• We lead the industry in innovation, competitive pricing, clinical standards and exceptional customer service - creating Australia’s most experienced clinics
• We’re the market leader in Laser Hair Removal and are Australia's biggest provider of cosmetic injectable treatments
• We have an established Nurse Council and Medical Advisory Council, including 3 Dermatologists and a Medical Director

Laser Clinics Australia (LCA) is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections and Skin Treatments. Our business was recently acquired by one of the world’s largest Private Equity firms (KKR) who have invested to support the next phase of LCA’s growth journey. We expect to significantly increase our presence both domestically and offshore over the next 3-5 years.

LCA have set a new benchmark for service in the industry by making it accessible and affordable for Australians to feel great about themselves.

We have a new opportunity for a part-time Customer Care Executive. The hours and days you work are flexible.

• Social media community management including responding to post comments and private messages on Facebook, Instagram, Trust Pilot and Product Review
• Delegating and escalating customer enquiries to relevant teams, including clinic owners or managers
• Sourcing product advice from training and operations as required
• Establish processes for this area of the business and evolve as business evolves
• Monthly summary of subject areas and numbers
• Develop, expand and maintain cooperative relationships within the team and throughout the organisation and franchisees

Your Background/ Qualifications:

• Excellent verbal and written communication skills
• The ability to maintain calm under pressure
• Efficiency and organizational skills
• An interest in the beauty, health and cosmetics industry would be an advantage 

• With 133 clinics and over 70 staff in Head office, we love to promote within and offer career pathways as we continue to expand
• Exciting culture, which is fast-paced and dynamic as we grow into international markets
• We’ll continue to stay at the forefront of the industry and innovate with new products and advanced treatments, such as Kleresca, Cool sculpting and Micro Filler
• We were awarded the Franchise Council of Australia Emerging Franchisor of 2018 and in 2018 were ranked in the top 50 of the Smart50 Awards
• Numerous LCA specific incentives and discounts on products and services
• We have the strictest standards for safety and clinical governance
• Our customers are at the heart of everything we do. Our company values are inclusiveness, integrity and empowerment
• We celebrate diversity and are committed to creating an inclusive environment for all employees

To apply for this fantastic opportunity please submit your resume by hitting the 'Apply Now' button.   www.laserclinics.com.au